Is there parking at the Tin Church?
Yes, free parking for all our visitors
Will we get a photo with Santa?
Yes – We have a professional photographer and these photos cost an additional €15 but this is completely optional, and you are welcome to take as many photos and videos on your own device as you want.
Do I need to prebook, or can I purchase tickets on the day?
Yes, tickets must be purchased in advance and are available through our website from the 1st November
Will my family & I see Santa individually?
Yes, your family will be able to visit and chat with Santa as an individual group.
What is the refund policy?
If you have to cancel your visit to Santa in the Tin Church we can offer a full refund, excluding the €2 per ticket booking fee, once we have been given the minimum 48 hour cancellation notice.
What is the Cancellation Option?
We require a minimum 48 hours’ notice. All refunds are exclusive of the booking fee of €2 per ticket.
Should I arrive early?
You should try to arrive a few minutes before your scheduled start time.
Is it all outside?
Santa in inside the Tin Church. Mrs Claus in inside her Christmas Cottage with limited space. Other parts of the experience are outside.
What clothes are suitable?
Dress very warmly with lots of layers, hats and gloves. Its Winter afterall!
Can I bring my camera?
Yes – you are very welcome to bring your camera. We have a professional photographer and these photos cost an additional €15 but this is completely optional.
Will Santa know anything about my child?
When you are booking we ask for a few short pieces of information about your children. It is really important that you just fill in a few words as Santa will be much more likely to use this information in conversation. He has a very short time to look at this. We cannot guarantee that Santa will refer to this information but we will do our utmost to make sure every family has a wonderful Christmas Experience.
Do I need a ticket for a baby?
Babies under 12 months are free of charge and will receive a present from Santa, you do not to purchase a ticket for them.
How many families are permitted in my half hour time slot?
We will have approx. 10 families scheduled per half hour. Each family will have an opportunity to chat with Santa individually.
Are there toilet facilities on site?
Yes, we have toilet facilities on site.
Are there catering facilities on site?
Yes, we catering facilities on site.
Is the event wheelchair accessible?
The Tin Church is not wheelchair accessible.